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Refund and Cancellation Policy

Effective Date: November 8, 2025
Root to Rise Women’s Health and Physical Therapy
1772 E Jericho Turnpike, Suite 2
Huntington, NY 11743
Email: cynthialeone@riseptwellness.com
 

1. Overview

At Root to Rise Women’s Health and Physical Therapy, we value your time and are dedicated to providing high-quality, personalized care. Our refund and cancellation policies are designed to ensure fairness, maintain scheduling integrity, and uphold the highest standards of professional practice.

2. Appointment Cancellations and Rescheduling

  • We request at least 24 hours’ notice for appointment cancellations or rescheduling.

  • Cancellations made less than 24 hours before the scheduled appointment may result in a late cancellation fee equal to 50% of the scheduled session fee.

  • No-shows (missed appointments without notice) will be charged the full session fee.

  • Exceptions may be made in cases of emergency or illness at the discretion of the provider.

If you need to cancel or reschedule, please contact us by phone or email as soon as possible:

3. Refunds for Services

  • Physical therapy and coaching sessions are professional healthcare services, and fees are non-refundable once the session has been completed.

  • Pre-paid packages or series of sessions are eligible for partial refunds only for unused sessions, provided cancellation is requested at least 48 hours before the next scheduled appointment.

  • Refunds will be issued using the original method of payment (credit card) within 7–10 business days of approval.

  • If promotional or discounted pricing was applied, the refund will reflect the adjusted rate for any sessions already completed.

4. Workshop or Event Cancellations

If Root to Rise hosts group events, workshops, or classes:

  • Cancellations made more than 72 hours before the event will receive a full refund.

  • Cancellations made within 72 hours are non-refundable but may be credited toward a future event or service, depending on availability.

5. Provider Cancellations

If Root to Rise must cancel or reschedule a session due to unforeseen circumstances (e.g., provider illness, emergencies, weather), you will be offered:

  • The option to reschedule at no cost, or

  • A full refund if you are unable to reschedule.

We make every effort to notify you as early as possible in the rare event of a cancellation.

6. Refund Exceptions

Refunds may be denied if:

  • The service has already been rendered.

  • A client fails to provide adequate cancellation notice.

  • The reason for the refund request is not related to a service error or failure to deliver as promised.

All refund decisions are made at the discretion of Root to Rise Women’s Health and Physical Therapy.

7. Modifications to This Policy

We reserve the right to update or modify this Refund and Cancellation Policy at any time. The latest version will always be available on our website and in our office.

8. Contact Information

For any questions about this policy, or to request a refund or cancellation, please contact:
Dr. Cynthia Leone
Root to Rise Women’s Health and Physical Therapy
1772 E Jericho Turnpike, Suite 2
Huntington, NY 11743
Email: cynthialeone@riseptwellness.com 

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